Refund & Return Policy

Last Updated: July 22, 2026

This Refund & Return Policy applies to all products, materials, services, upholstery work, foam replacement services, custom furniture, booth seating, banquettes, cushions, repairs, deliveries, installations, and related services provided by Furniture Design Solution LLC ("Company").

By approving an estimate, proposal, invoice, contract, purchase order, submitting a deposit, or authorizing work, the customer agrees to this Refund & Return Policy.

1. Custom Products

Furniture Design Solution LLC specializes in custom-made and made-to-order products.

Because products are manufactured, modified, upholstered, repaired, or customized specifically for each customer, all custom orders are considered final sale.

Custom products include, but are not limited to:

  • Custom booth seating

  • Banquettes

  • Restaurant seating

  • Commercial seating

  • Residential seating

  • Custom cushions

  • Upholstery services

  • Foam replacement services

  • Furniture modifications

  • Furniture repairs

  • Special-order products

  • Custom-built furniture

Unless otherwise required by law, custom products are not eligible for return or refund.

2. Deposits

All deposits are non-refundable.

Deposits are used to:

  • Reserve production capacity

  • Schedule labor

  • Order materials

  • Secure supplier commitments

  • Allocate project resources

Once a deposit has been received, Furniture Design Solution LLC may immediately begin project planning, purchasing, scheduling, fabrication, production, or administrative work.

For this reason, deposits cannot be refunded due to:

  • Project cancellation

  • Customer scheduling conflicts

  • Business closure

  • Ownership changes

  • Financing issues

  • Project delays beyond the Company's control

  • Changes in customer preference

3. Material Orders

Once materials have been ordered, they cannot be returned to Furniture Design Solution LLC.

Special-order materials are non-refundable.

This includes but is not limited to:

  • Fabric

  • Vinyl

  • Leather

  • Foam

  • Hardware

  • Finishes

  • Specialty components

  • Decorative materials

  • Outdoor materials

Material costs remain the responsibility of the customer once ordered.

4. Order Cancellations

Cancellation requests must be submitted in writing.

If a cancellation request is received after materials have been ordered, production has begun, labor has been scheduled, or fabrication has started, the customer shall remain responsible for all costs incurred.

Such costs may include:

  • Materials

  • Labor

  • Administrative costs

  • Design time

  • Supplier charges

  • Shipping charges

  • Storage costs

Furniture Design Solution LLC reserves the right to invoice for all work completed and costs incurred through the date of cancellation.

5. Customer-Approved Orders

Once a customer approves:

  • Measurements

  • Drawings

  • Layouts

  • Material selections

  • Colors

  • Finishes

  • Project specifications

the order becomes final.

Furniture Design Solution LLC is not responsible for refunds resulting from customer-approved selections.

6. Custom Color and Material Variations

Furniture Design Solution LLC is not responsible for refunds or returns related to normal variations in:

  • Color

  • Texture

  • Grain

  • Pattern alignment

  • Stitching

  • Finish

  • Material appearance

Variations may occur due to manufacturing tolerances, dye lots, lighting conditions, natural materials, photography, digital displays, and supplier production methods.

Such variations are not considered defects.

7. Refusal of Delivery or Installation

If a customer refuses delivery, installation, or completion of an approved order for reasons unrelated to a verified defect covered under warranty, the customer remains responsible for the full contract amount.

Furniture Design Solution LLC reserves the right to assess:

  • Storage fees

  • Transportation fees

  • Additional labor charges

  • Redelivery fees

where applicable.

8. Storage Fees

If a completed project cannot be delivered or installed due to customer request, scheduling conflicts, site readiness issues, lack of access, or other customer-related delays, Furniture Design Solution LLC may assess reasonable storage fees.

Storage fees may begin after seven (7) calendar days from project completion unless otherwise agreed in writing.

9. Delivery and Installation Charges

Delivery, travel, installation, removal, transportation, and service charges are non-refundable once services have been performed.

10. Warranty Claims

Warranty claims are governed exclusively by the Furniture Design Solution LLC Warranty Policy.

A warranty claim does not entitle a customer to:

  • A refund

  • Cancellation of the order

  • Chargeback rights

  • Return of products

Furniture Design Solution LLC reserves the right to repair, replace, or otherwise resolve approved warranty claims pursuant to the Warranty Policy.

11. Shipping or Delivery Damage

Customers must inspect products upon delivery or installation.

Any visible shipping damage, delivery damage, shortages, or discrepancies must be reported in writing within forty-eight (48) hours.

Claims submitted after this period may be denied.

Customers may be required to provide photographs and supporting documentation.

12. Abandoned Projects

If a customer becomes unresponsive for more than ninety (90) days after project completion, delivery readiness, or installation readiness, Furniture Design Solution LLC reserves the right to assess storage charges and pursue any remedies available under law for recovery of unpaid balances.

13. Chargebacks and Payment Disputes

Customers agree to contact Furniture Design Solution LLC and provide a reasonable opportunity to address concerns before initiating a chargeback, payment dispute, bank reversal, or credit card dispute.

Customers acknowledge that custom products, labor, materials, and services are specifically ordered and performed on their behalf.

Furniture Design Solution LLC reserves the right to dispute improper chargebacks and seek recovery of:

  • Outstanding balances

  • Attorney fees

  • Collection costs

  • Court costs

  • Administrative expenses

  • Damages permitted by law

14. Exceptions

Any exception to this Refund & Return Policy must be approved in writing by an authorized representative of Furniture Design Solution LLC.

No verbal statements shall modify this policy.

15. Governing Law

This Refund & Return Policy shall be governed by the laws of the State of Arizona.

Any dispute shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona.

The prevailing party shall be entitled to recover reasonable attorneys' fees, costs, and expenses.

16. Contact Information

Furniture Design Solution LLC

Phoenix, Arizona

Email: ashlee@furnituredesignsolution.com

Phone: (602) 908-3819